長崎　時津・多良見・諫早・大村・佐世保 リユースショップハードオフ・オフハウス｜運営会社　株式会社浜電気 　

運営会社/株式会社 浜電気

運営会社/株式会社 浜電気

Information for Tax-Free Customers

Smarter Shopping in Japan.

This store offers tax-free shopping for international visitors and Japanese nationals living overseas. Please check the eligibility requirements and important notes before shopping.

This store participates in the tax-free program promoted by the Japan Tourism Agency.
Who Qualifies
Purchase Rules
Tax-Free Items
Non-Eligible Items
Important Notes

Who Qualifies

Who Is Eligible

You must have the original documents listed below. Copies or photos are not accepted.

  • Foreign travelers: original passport, or the Visit Japan Web screen (screenshots not accepted)
  • Must have entered Japan less than 6 months ago.
  • Visa status must be “Temporary Visitor,” “Diplomatic,” or “Official.”
  • Note: U.S. military-affiliated personnel with a SOFA stamp are eligible even if more than 6 months have passed since entry.
  • Japanese nationals living abroad: original passport (with re-entry stamp) plus proof of overseas residency, or an original copy of your family register addendum (koseki fuhyo)
  • Must have lived abroad for 2 or more years, and this stay in Japan must be less than 6 months.
View Full List of Eligible Visa Statuses

Purchase Rules

Conditions for Tax-Free Purchases

To ensure fair shopping for all customers, the following limits apply.

  • Minimum amount: Total purchases (tax excluded) must be ¥5,000 or more per store per day (plastic bag fees can be included).
  • Bulk purchase limit: You cannot buy multiple units of the same item/model.
  • Maximum amount: Total tax-free purchases are capped at ¥500,000 (before tax) per day.
  • Frequency limit: Tax-free purchases at the same store are limited to once per day and twice per week.
  • Card name match: If the name on your credit card or point card doesn’t match your passport, that card cannot be used.
  • Note: We reserve the right to decline tax-free service if items appear to be intended for resale or business use.

Tax-Free Items

Home Appliances & Computers

Cameras

Musical Instruments & Audio Equipment

Toys, Hobbies, Games & Trading Cards

Clothing (incl. Kimono), Bags & Shoes

Watches, Designer Goods & Jewelry (excluding bullion)

Furniture, Interior Items & Tableware

Car Accessories, Tools, Bicycles, etc.

Main Eligible Categories

Home appliances, computers, cameras
Musical instruments, audio equipment
Toys, hobbies, games, trading cards
Clothing (incl. kimono), bags, shoes, watches
Designer goods, jewelry (excluding bullion)
Furniture, interior items, tableware
Car accessories, tools, bicycles, etc.

Note: Plastic bag fees can also be included as part of “general goods” for tax exemption.

Items Not Eligible for Tax Exemption

Gold Bullion

Cosmetics

Batteries

Detergent

Perfume

Hygiene Products

The following items in our store are not eligible for tax exemption:

Gold/platinum bullion (gold bars, ingots, coins not made into accessories, etc.)
Consumables (items that get used up): batteries, perfume, cosmetics, detergent, hygiene products, etc.

Important Notes

By using tax-free shopping, you agree to the following:

  1. Taking items out of Japan: You must personally take the purchased items out of the country.
  2. Customs declaration: Present both the items and your passport at customs when leaving Japan.
  3. Tax payment: If you do not have the items with you when leaving Japan, you will be required to pay the exempted consumption tax at customs.
  4. No returns/exchanges: Tax-free purchases generally cannot be returned or exchanged.
  5. No warranty: Tax-free items are not covered by any product warranty.
  6. Cancellation policy: If a refund causes your same-day purchase total to fall below ¥5,000 (before tax), the tax exemption will be voided and you must pay the consumption tax on the spot.

Frequently Asked Questions

A:

No. You must present the original passport, or a valid Visit Japan Web screen. Copies, screenshots, or photos cannot be used for tax-free procedures.

A:

No. You cannot purchase multiple units of the same item/model. If we suspect the purchase is intended for resale, we may decline tax-free service.

A:

No. The name on your credit card or point card must match the name on your passport. Cards under a different name cannot be used.

A:

Tax-free items must be taken out of Japan. If you do not have the items with you when leaving the country, you may be required to pay the exempted consumption tax at customs.

A:

No. Screenshots cannot be used. Please show the actual, live Visit Japan Web screen at the time of purchase.

A:

No. Items purchased tax-free cannot be returned or exchanged. Please check your items carefully before completing your purchase.